Payment Cancellation and Substitution Policy

  • Unpaid balances are due within 30 days of the invoice date, including group invoices.
  • Unpaid balances beyond 30 days are subject to cancellation.
  • All cancellations are subject to a 20% non-refundable administrative fee.
  • Cancellations received 30 or more days before the event will be fully refunded, less the administrative fee.
  • No refunds will be given for cancellations received seven or fewer days before the event.
  • Cancellations received 8-29 days before the event will be 50% refunded.
  • Transferring registration to another individual is permitted. Submit written substitution requests to coaa@coaa.org.
  • Requests for exceptions to this policy must be submitted in writing to coaa@coaa.org

       This includes no-shows and registrants with outstanding balances.