Payment, Cancellation, and Substitution Policy

  • Unpaid balances are due within 30 days of the invoice date, including group invoices.
  • Unpaid balances beyond 30 days are subject to cancellation.
  • All cancellations are subject to a 20% non-refundable administrative fee.
  • Cancellations received 30 or more days before the event will be fully refunded, less the administrative fee.
  • No refunds will be given for cancellations received seven or fewer days before the event.
  • Cancellations received 8-29 days before the event will be 50% refunded.
  • Transferring registration to another individual is permitted. Submit written substitution requests to
  • Requests for exceptions to this policy must be submitted in writing to

       This includes no-shows and registrants with outstanding balances.

The Good Owner

The “good Owner” concept is an integral part of The COAA Way and is a recurring theme in many of COAA’s Owner Training Institute (OTI) courses, but what is it?

In this session recorded in April 2020 for industry partner CMAA, two COAA leaders – President Allison Muth and Executive Director Howie Ferguson – explain what a good Owner is, why that good Owner is correlated with project success, and ways how to be a good Owner.